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Author Topic: ACD Work Timer  (Read 3126 times)

Offline ccitechpatrick

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ACD Work Timer
« on: May 15, 2013, 05:34:04 PM »
I have a site that is saying that their 10second work timer is not working. As soon as they hang up from an ACD call, their phone rings with another ACD call. They are answering calls in two separate paths, could that make a difference? If they get a call from the other path then the call they were just on will the work timer be overridden?
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Offline ralph

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Re: ACD Work Timer
« Reply #1 on: May 15, 2013, 05:36:31 PM »
As long as it's an actual ACD call the work timer should apply.
Be sure that the work timer you've applied is in the COS of the agent, not the phone itself.

Ralph
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Offline ccitechpatrick

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Re: ACD Work Timer
« Reply #2 on: May 15, 2013, 05:40:57 PM »
yep, its definitly in the COS of the agent. I guess i will have to go there and try it for myself. I almost think that the second call is a non-acd call.
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