Hunt group not going to voicemail

[martynh]

Hi All,

I've got a small group of phones (3) in a hunt group which used to go to VM after 2 rings if it wasn't answered, I've confirmed that all 3 extensions are in the hunt group but beyond that I'm stuck as to how to proceed or what to check.

Help!

[ralph]

What's it doing now?
RNA or busy?

Check the call re-routing for the hunt group pilot to be sure it's still pointing to VM.

Ralph

[martynh]

Hi,

I think I've done that, I went into the cu screen and pressed  4 ( I think, to read a form) I then entered hu (hunt group), from there I entered in the hunt group number and pressed 1 (recall), I didn't see anything that jumped out at me as being tied into the voice mail.

[ralph]

Check the Call Reroute form.
CU
<esc>4
Call re ass


Ralph

[martynh]

Ok,

It is showing 1 across the board (always alternative numbers and 1st alternative/2nd alternative number), like all the other numbers in the table, do not disturb type is set to all, again like all the other numbers.

Does that mean anything to you? I apologise for my complete lack of understanding all things telecoms, as I think I mentioned before I'm from IT Support so this is all quite foreign to me!

[ralph]

Look up your own extension and you should see a '2' in the 1st alt column. 
It's just a guess on my part but usually a '2' in the 1st alt column will send the calls to VM on busy or RNA.

Ralph