Hi All,
I keep getting asked by users about their apparent inability to transfer calls themselves, most are using using a BT Converse model phone which has the ability to transfer calls when the user presses the "R" button on the handset, however this doesn't seem to be working for a lot of users now (at least the ones who are moaning about it), I'm sure this a phone feature and not something amiss on the Mitel system (sx2000) but wanted to check with those who have a greater knowledge of such things.
Thanks in advance
Martyn
(IT Support guy lumbered with the phone system)