System Login password

[x-man]

Having difficulty logging in to a remote user site and I'm certain that the password I'm using is correct. V5 sp1 MCD on CX platform.

Won't let me login. says that the password is incorrect. I've made sure that the caps lock is not on. I am connecting via a vpn and using IE7 to log on (JOOI I can log on to other systems fine using the same IE7 connection when not on the VPN.

So either the password has failed for some reason ( we are the only ones that know it as far as I know) or its got changed.

To save me a visist to site is there any way I can retrieve the password from a backup (I have one here)?

or is it a visit to site and do the password change through the serial port?

if anyone can confirm the password change command I would also appresiate that. i understand that this can only be done via PM.


Thanks for any help.

Tony

[ralph]

I've actually had this happen several times where we know exactly what the password is but it doesn't work.   
A reboot always fixed it.

A programmed reboot can usually still be set up via the SX2000 interface.

Ralph

[x-man]

Hi Ralph, I'll get areboot done but I don't know how to set one up from the sx-2000 interface.....just off to check I can telnet over the VPN....

[ralph]

To log in vial telnet port 23,
<sent you a PM with creds>
connect and then enter <ctl>+q  then <ctl>+w
Then <ctl>+j  enter "ma"    This will put in in maintenance commands.   
Now you can enter the scheduled reboot commands just like in the gui command interface.

Ralph

[x-man]

Thanks Ralph. also replied in PM.

Tony