Voicemail Envelope button

[kwahodi]

Hi,

Got a strange one today, if someone picks up their phone and presses the voicemail button i.e. they have a voicemail and the orange light is flashing, it would normally call voicemail. This has stopped. When the user hits the envelope button, it displays "No messages". However, if you dial the voicemail number directly, you are able to listen to your messages. Has anyone seen this issue before? Indicator lamps are also flashing even though they have no voicemail or callback on the phones.

The system is an MXe running 5.0 sp2. Software load is 11.0.2.19. Majority of the phones are 5224's and afew 5330's.

Thanks.
Steve

[martyn]

Hi Steve,
Good to see another Aussie on here!

Is this with embedded VM or Nupoint?

[kwahodi]

Hi Martyn,

Its a great forum...joined recently though - wish I had found it much sooner.

The system is with embedded VM

Cheers!
Steve

[x-man]

Do a locate feature extn  query from maintenance commands; should tell you why the lamp is set.

[kwahodi]

Hi X-man,

I can clear the message indicator light with the FAC - its *91<ext number> on this controller. My issue is that when a voice message is left, and the user presses the flashing envelope button, the phone indicates "NO MESSAGES". However, if the user dials the voicemail number and goes through all the prompts, they are able to listen to their messages and the indicator light stops flashing.

Why is the phone showing "NO MESSAGES" when there is clearly a voicemail message?

Thanks.
Steve.

[sarond]

Be sure that all your voicemail ports have the appropriate COS that are in your Voicemail huntgroup.
Sounds like a similar issue on another thread.
Hopefully I'm allowed to reference it.
http://www.tek-tips.com/viewthread.cfm?qid=1568946