Mitel 5000 beeping on all phones

[ralph]

A customer opened a ticket with us today that said all there phone beeped 3 times at three different times and wants to know what might have caused that.
It almost sounds like an alarm to me but I would think that the operator console would show the alarm.

Any clue as to what this might be?

Ralph

[acejavelin]

Do they beep when going off-hook, in a call, or just sitting there idle?

[ralph]

What I interpreted from what my customer told me was that all phones beeped at same time.   I didn't ask the question to see if phones that were busy also beeped but I'd assume at least all the idle ones did.

Ralph

[acejavelin]

I really have no idea... even an alarm would only show on phones with the Admin flag set. I guess I would pull the logs and see if it shows anything about the time of the beeps.

[ralph]

What would happen if a Call Park Expires?

Ralph

[acejavelin]

The 5000 doesn't have Call Park... how are you doing Call Park? The typical way is to do a Transfer to Hold on a Phantom Extension, when the Transfer Recall (or Alternate Transfer Recall) Timer expires, the call is recalled to extension, which is typically system forwarded to a hunt group or the attendant, but it would ring, not just beep.

[ralph]

The 5000 doesn't have Call Park... how are you doing Call Park? The typical way is to do a Transfer to Hold on a Phantom Extension

Sorry.  Neophyte here on the 5k.   That's how we're doing it.   Calling the wrong thing.

Haven't had a chance to check logs yet.   I'll do that within the next few minutes.

Ralph

[ralph]

Here's what I have in the logs:

-01:756- > -01:740- 08:58 04-19 A010 ALARM  '212' - Laura Is Off Hook
-01:756- > -01:741- 08:59 04-19 A000 ALARM  Alarm Automatically Cleared
-01:756- > -01:742- 15:00 04-19 A010 ALARM  '211' - Sherry Is Off Hook
-01:756- > -01:743- 15:01 04-19 A000 ALARM  Alarm Automatically Cleared
-01:756- > -01:744- 15:50 04-19 A010 ALARM  '209' - Lori Is Off Hook

This appears to correspond to what they were telling me:  "Happened three times".
But why would it ring "all phones"?

Ralph

[marcolive]

Ralph,

Are those 3 phones close together? In a 5000, when a phone is "off-hook" for a long time, an alarm is raised and a very loud "beep" is played in the handset. I *think* that digital telephones beep is very much louder.

Do you think it could be an answer to this issue?

[ralph]

Possible I suppose.   I called the customer and explained what I think I found and asked her to test.  - ain't gonna happen.
But at least now I know.
In the flags, there was one that was set to "broadcast alarms to all attendants".   I suspect that somehow rang the phone.
Not gonna worry about it at this point.

Thanks for everyone's input.

Ralph

[DND ON]

Alarms won't ring a phone, including off-hook alarms.

[ralph]

That makes it even more interesting.   I've no clue what it was then.

Ralph