Hi All.
Calls don't route through voicemail, (although some have announcements after 20 seconds but they never get that far)
The caller doesn't get a message just ringing, straight to attendant.
the attendant is the recall destination.
The DNIS digits are coming throug. 99% of the time the call routes to the correct place, its just that random 1%
We can't see any pattern, tried with busy, outgoing.
we have raised a ticket with mitel themselves, if we get anything I'll let oyu all know!
John