Incoming calls to voicemail after 2 rings

[mevans1974]

Hi All,
We have a 3300 we just installed and it works great until we turn on the auto attendant to answer all calls. When you dial the main number which is copper trunks the AA answer which is not a problem, However when you dial an extension number it will ring the number you dial after about 2 rings the call will go to the user voice mail at the same time the calling party will not hear the ring only a dead silent then the voice mail.

Do anyone know how we can change the timer so that the incoming call can ring more than 2 times while the caller is hearing the ringing.

I have change the timer in the COS of the set but that did not make any difference.

[johnp]

Make sure voice mail transfer is unsupervised. Also check if music is played on transfer.

[x-man]

If using supervised transfer then check No Answer Recall Timer in the voice mail port Class of Service

[mevans1974]

Thanks,
Turning of supervise transfer corrected my problem.

[LoopyLou]

Adjust the trunk class of service.