Author Topic: 5550 console issue  (Read 1553 times)

Offline njsm34

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5550 console issue
« on: March 13, 2013, 09:28:50 AM »
Hi all,

Thanks for all your precious input

we have installed two 5550 ip calls in one of our client place. to retrive a call from hold we need to click on holds call tab then retrive key & then 1 . Is it possible to retrive a hold even though we are in some  other tab in software console or by any other means can we retrive a call irrespective of in hold tab.

Currently we have to press three key (hold calls tab in software console + retrive +1) to retrive a call from hold . I want to retrive a call by pressing  retrive +1 keys only . I mean just pressing  retrive +1 i  should get first call in hold.  retrive +2  i should get second call in hold & so on... is it always compulsory to stay in hold calls tab in software console to retrieve a call from hold ?

what setting i have to do in console or in mcd to work .

Thanks


 

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