Hi all,
We would like to monitor the maximum use of B channels for the customer PRI. So, we enabled Mitel 3300 traffic reports.
According to my analysis, (maybe I'm wrong) Mitel traffic reports *only* show outgoing traffic for a trunk group. Is anyone able to confirm that?
If I want to report TOTAL (in & out) maximum use of B channels for a trunk group, how would I do that?
The goal is to say "Hey Mr. Customer, between 10:00 and 11:30 on weekdays, your PRI is used at 90% on average, please add another one!".
I know that Prairiefyre software (Call Accounting or Contact Center) is able to report that, but to my knowledge, it uses Mitel traffic reports.
Please help me on that!
Thanks!