Ok..its been a while since I got on to this system but this is what is programmed on this node:
Night mode 1 - Sends call to voice mail
Night mode 2 - Sends call to analogue cordless extension
Voice mail hunt group (799) with the analogue cordless extension (725) as the only member.
When the system is in Night mode 2, the call rerouting points to this hunt group DN (799). There is a RAD that plays saying that the "receptionist is busy..." as the analogue cordless extension rings. As it is, the extension will ring until answered.
Requirement: When system is in Night mode 2, the analogue extension should ring for some time (after playing RAD) then transfer the call to VM with the message "we are busy at the moment please leave a message......"
What I have done so far: I have created VM for the huntgroup (799) and recorded my message "we are busy..." I have programed the call rerouting 1st alt for the hunt group (799) to VM.
Results: When I dial the hunt group number internally (799) I get the required result i.e. RAD plays, MOH then call directed to VM with the message "we are busy please leave a message".
However, when I put the system into night mode 2, and dial in externally, these changes do not take effect - the caller hears the RAD then MOH indefinately as the analogue extension rings.
I'm I doing this correctly? There must be something I'm missing. I've also tried putting the VM on the analogue extension 725 but same result.
Any help is appreciated and if you require more info let me know.
Thanks.
Steve.