Salutations everyone,
I am trying to figure out on the Mitel 3300 CX controller how to forward calls to an extension (Reception) if the phone is BUSY or there is no Answer from the other extension in question.
A user wants to give out his direct office line to circumvent going through reception and if he is busy/doesn't answer then it forwards through to reception.
I am pretty sure I need to make this change in Call Rerouting First Alternative, however I am not sure exactly what to do.
Maybe there is a way on some extensions - instead of going to the MailBox I can forward to another extension?
Would appreciate the push in the right direction!
Cheers!