3300 Voicemail CallerID

[jeremywatco]

Good morning,

Having an issue with our 3300 & onboard voicemail. The issue is getting callerID to show up correctly when checking messages. If I call an extension, let it ring through and let voicemail pick up everything is fine.

However we setup a system where if you trasnfer a call to  * and the extension number it will go directly to their voicemail box. Basically it was a phantom extension with a bunch all the * + extensions assigned to keys and then a routing rule to route to voicemail.

These calls that are transfered to voicemail only display the caller ID of the extension that sent them to voicemail. So if I transfered a call into that * + xtn it will show my name and not the caller.

I've checked all the settings in various COS's and they are all set to Display Held Call ID on Transfer.

Any thoughts?

[ralph]

Might be easier to upgrade to MCD 6.0 and then use the new direct xfer to VM feature.
No more having to program the *.

Ralph

[jeremywatco]

That will actually happen in about 2 weeks. So thats good to know.

Now I am on a mission though to figure it out 

It used to work and then a tech came out to do something else and changed something which stopped it.