Hi All
I have an ACD group (2000) with several members (not agents), if they don't answer the phone in 21 seconds, it puts the phone in DND, all seems groovy so far, however if all the phones are on DND (unlikely I know) the customer still hears ringing for 21 seconds x number extensions.
I would like it to overflow/recall (still getting used to mitel terms) to the group it fails over to after it has tried all the phones.
Is this possible (or more importantly did I make sense?)
Thanks
John