Yes, that's the way the technician did it. I wasn't prompted to change password. My login wouldn't work anymore. So the technician logged in under their sys account and deleted my account. I was able to login after that. Now, I can't make the changes that I used to be able to make. When I hit Save after a change it just spins. There are several accounts that were created and a few have root access and I was looking to recover a password to one of those accounts. I guess the reason I can't make changes is because he removed my root access. I can't even do a Backup of the system now.