Mitel Mxe II - Both Hd with Soft Fault

[steve75]

Hi Guys,
Congratulations to all for this forum!
I have a problem ....
I have a customer wiht Mitel MXE II Raid that has two disks in soft fault.
Version of software release is: 9.0.2.36.
I have export the maintenance all logs, and i see that the first disk report the fault error at 18/12/12 and the second disk at 09/01/13 with the same reason.
Actually the system does not have a problem or degrated services.

Both fault leds flashing in orange.

Do you have any idea on how to solve the problem?
With a restart of 3300 can i resolve this error?
Or i need to replace both disk and reinstalling software and restore data into the first disk and successfully make a mirroring for the second disk? 

Can anyone help me? 
Thanks!
Steve

[ianbt001]

Sorry not sure,had a soft error on one drive recently, went back 3 weeks later to check and possible change drive  and alarm had cleared, no fault showing and been fine now for 2 months..

[LoopyLou]

Is the system doing a daily DBMS check and if so what are the results? If it isn't can you run one?

[steve75]

Hi
thanks for your answers.
I try to run the command DBMS Full Check and send you the result.
Can a reboot fix it?

Steve

[LoopyLou]

It may but I think it won't, you might need a complete shut down. The other option might be to replace one hard drive and mirror it. If it reports no errors, then replace the other and mirror it. I would run the dbms check first.

[steve75]

Hi LoopyLou,
this is the result of DBMS CHECK FULL on the controller Mitel 3300 Mxe:

DBMS info: Lab Default DB is off                                               
DBMS CHECK has commenced.                                                       
DBMS info: DBMS_INITIALIZED is on                                               
DBMS info: Journal is on                                                       
DBMS info: Debug is off                                                         
DBMS info: Cab: 20 Dim: 17 Traffic: 20                                         
DBMS info: DBMS CHECK scheduled for 2013-FEB-26 05:00:00.00 .                   
DBMS info: DBMS CHECK completed 2013-FEB-25 05:03:44.00 .                       
0 view error(s), 0 table error(s) detected.                                     
Machine Variant: IP                                                             
Installation ID: Abbat                                                         
Time           : 2013-FEB-25 11:58:17.00    MON                                 
Plane          : A - active                                                     
File Redundancy: enabled                                                       
Mate Link      : manbusy                                                       
                                                                               
View:   1  cor               Tuples (Max):  32767   (Current):     64           
View:   2  cos               Tuples (Max):     96   (Current):     96           
View:   3  fac               Tuples (Max):  32767   (Current):    106           
View:   4  pickup_group      Tuples (Max):  15000   (Current):     44           
View:   5  pickup_group_for  Tuples (Max):    200   (Current):      5           
View:   6  route_list        Tuples (Max):    128   (Current):    128           
View:   7  digit_mod         Tuples (Max):  32767   (Current):    800           
View:   8  station_hw        Tuples (Max):     16   (Current):     16           
View:   9  department        Tuples (Max):   5000   (Current):   2000           
View:  10  location          Tuples (Max):   5000   (Current):   2000
....
....           
View: 180  vid_ring_group_d  Tuples (Max):   5632   (Current):      0           
View: 181  vid_guest_room    Tuples (Max):  20021   (Current):      0           
View: 182  vid_guest_room_d  Tuples (Max):  20021   (Current):      0           
View: 183  vid_nt_info       Tuples (Max):    250   (Current):    250           
View: 184  vid_nt_data       Tuples (Max):   1500   (Current):   1500           
View: 185  vid_pbx_zone      Tuples (Max):    999   (Current):      0           
View: 186  vid_dn_service_d  Tuples (Max):  18501   (Current):      0           
View: 187  vid_phone_lock    Tuples (Max):   1520   (Current):    117           
Internal level audit starting.                                                 
DBMS info: DBMS CHECK completed 2013-FEB-25 12:02:05.00 .                       
Internal level audit finished successfully.                                     
0 view error(s), 0 table error(s) detected.

Does a complete Shutdown and restart of controller can resolve a problem of soft error into the 2 Hard Drive?
Thanks a lot!
Steve

[steve75]

With this command: SHOW FAULT ALARM

No faults on system

Its normal with 2 hard drive in soft error?
Thanks to all!
Steve

[august]

Do you have a spare HD?  I would change one disk then try a reboot after.

Is it a SSD Drive?

[steve75]

Hi August,
yes I have a spare HD PATA for Mxe.
You say that:
- remove one of the hard drive with the soft error
- change hd
- mirroring disk
and then reboot???

Thanks.
Steve

[LoopyLou]

No just mirror the drive.

[august]

You don't need to reboot. 

 remove one of the hard drive with the soft error
- change hd
- mirroring disk

When the mirroring is finish, you should have only one disk with soft errors.  If that the case, change the second HD.

[steve75]

Hi guys,
today i have change the second HD into Mitel Mxe and mirroring it. That's all its ok!!!

Resume:
 remove one of the hard drive with the soft error
- change hd
- mirroring disk

When the mirroring is finish, you should have only one disk with soft errors.  If that the case, change the second HD.

Thanks to all!
Steve