The Nupoint does have a report that will identify how many times a port was accessed in a specific amount of time. If the hunt group was set to terminal then we could identify if the last ports are being utilized or not. However, my tech indicates that when the hunt group was set to terminal that the customer was complaining about the AA/VM and he changed it to circular and they are not complaining about it anymore. The old active voice system used have percentage of use on the ports, so when this would reach close to 80% we new that we have to add ports. I was hoping Nupoint would have something similar.
