Mitel Forums > Mitel MiVoice Business/MCD/3300

Setting up remote agents - Newbie Here Sorry

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Lizc:
Can anyone direct me to a step by step source for setting up a remote agent / group. I love Mitels 3300 Help files, but I'm not having any luck with some little things.  I seem to have all these small  little issues that I cant resolve. Setting up a remote agent/ group is one of them.
I'm going to trying serach for answers to the other issues before posting them :)

Anyhelp is appreciated :)
Liz

ralph:
Remote agents or remote groups?
Do you use Enterprise manager/Opsmanger?

Ralph
www.statewidetelecom.com

Lizc:
Well I think I need both. I have a few agents that need to work remotely and receive ACD calls. As well I have a new client who will need to have their own remote group.
humm Enterprise or opsManger...  I think I'm not sure. I manage everything for the 3300 through the System admin interface and the Nu-Point msg interface.

Liz

ralph:
Sorry Lizc,
I'll have to defer on this one.  For me it would be one of those things I can do if I'm looking at the system and working through it, but can't explain the process.  Even then, I've only done it via Opsmanager.

Hopefully one of the other techs can jump in on this.

Ralph

Lizc:
Thanks Ralph. I talked to the guy that we bought all our phone systems from, and he explained that I'm not really looking for remote agent/group setup, but that I need to setup our Teleworker server.. So I'm on to figuring out the Teleworker setup
I am curious about the OPS Mgr you are using, I'll try to see if I can find access to that.
I love taking on new, unknown tasks :)

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