If the ACD hunt group is programmed to use Agent IDs, you must always enter the Agent ID to log into the hunt group.
If the station itself is the hunt group member (not using Agent IDs), the login process depends on how you’re logging in.
If using ACD Log In/Out toggle (default feature code 328), the display will prompt for the Agent ID. If you’re not using Agent IDs, press # to log into all hunt groups that the station is a member of.
If using ACD Log In (default feature code 326), the display will prompt for the Hunt Group Number, then the Agent ID. This process allows the flexibility of logging into specific hunt groups if the station is a member of multiple ACDs. If you’re not using Agent IDs, press # twice to log into all hunt groups that the station is a member of.