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Author Topic: Work Timer options not showing on phones  (Read 2211 times)

Offline lynnalan99

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Work Timer options not showing on phones
« on: February 05, 2013, 03:03:16 PM »
Hello everyone,

I have a newly installed 3300 MCD phone system.   I am having work timer issue.   When 3 or more customers are holding in the queue the agents are NOT presented an option to cancel the work timer.  2 or less and the agents are.   Very odd?   I have verified that the calls they are getting are from the queue.

Any thoughts are suggestion on what to look at?

Thanks in advance...
Alan
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Offline ralph

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Re: Work Timer options not showing on phones
« Reply #1 on: February 05, 2013, 03:29:33 PM »
What version of software?

Ralph
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Offline lynnalan99

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Re: Work Timer options not showing on phones
« Reply #2 on: February 05, 2013, 04:37:32 PM »
Release 5.0 SP2
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Offline LoopyLou

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Re: Work Timer options not showing on phones
« Reply #3 on: February 06, 2013, 07:39:04 AM »
That is weird. Don't think there is any type of threshold you can get which overrides the work timer.
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