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Author Topic: CRA - Blind Transfers?  (Read 1930 times)

Offline weisssj

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CRA - Blind Transfers?
« on: February 01, 2013, 01:12:18 PM »
I am using a CRA for auto-attendant use.  I have a seperate one for each mode - day/night.  If a caller dials an extension, and they do not answer, it is recalling back rather than going to that extension's voicemail.

I will say that I have it so when they dial 0 it rings a hunt group for the front area phones to all ring at once.  If they do not answer, I have it set to go to a different CRA that gives them the option to press a key to leave a message in their "general" mailbox.

What am I doing wrong here?

Appreciate any insight.
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Offline DND ON

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Re: CRA - Blind Transfers?
« Reply #1 on: February 01, 2013, 01:49:19 PM »
The problem is that calls don't forward to voice mail after ringing the phone?

Either the station has no forward path to voice mail, or forwarding is turned off.
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Offline weisssj

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Re: CRA - Blind Transfers?
« Reply #2 on: February 01, 2013, 02:01:19 PM »
Prior to using the CRAs - it was working as should.  Call an extension and it went to voicemail.
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Offline DND ON

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Re: CRA - Blind Transfers?
« Reply #3 on: February 01, 2013, 05:27:51 PM »
Make sure  AA/VM is enabled as a forward condition in the station forward path. By default, it enabled.
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