Mitel Forums > Mitel MiVoice Business/MCD/3300
mitel password
ralph:
--- Quote from: tag on May 02, 2009, 05:03:40 AM ---I am sorry i do not know...can tell me what is VAR ?
tag
--- End quote ---
It's your Mitel dealer.
Ralph
ctmedina:
This process is a very big pain in the neck...! I can understand why I guess...
Value Added Reseller? Hmmmm! That is open to debate...
Sorry for the gripe, just needed to vent a little!
Chakara:
No, it may or not not be justified. As a Mitel VAR I've done a few "takeovers" and in our case those were done for free by Mitel. Explain the situation to a good VAR and you should get helped. That said, while we didn't have charges from Mitel for them, they did pay for our time to get it all done. Probably a wash as to cost....
-Chak
MitelMania:
the reason the process is a pain is that mitel protects its VAR's... say you do some work on a mitel system as a VAR.. and the customer never pays you for the work and ignores your calls...
the customer in turn just goes to another VAR to get service in the future... Mitel first makes sure there are no monies owed to the original VAR before resetting the password for the customer...
this is done so customers dont "VAR hop" getting free service....
we see it all the time... new customer comes to us and turns out they owe money to another mitel dealer.....
-Christopher
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