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ACD Supervisor extension Programming‏

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Lizc:
Thanks a Million Ralph.. That worked perfectly.
Liz

Mattmayn:
A hunt group would have worked as well, correct?

ralph:
A hunt group would ring a supervisor in circular fashion.  But there are issues.  If the supervisor is not logged in as an ACD agent the phone is automatically in make busy.  Phone won't ring.

A multicall key rings all supervisors at same time weather they are logged in/make busy or not.

Ralph

v2win:
ring group maybe?

ralph:
Ring group should do it too.

Ralph

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