We have both Regular and Hotdesk users in our system. I converted a particular Regular user (let's call him Ext 203) to a Hotdesk user on a different physical phone successfully, but then decided to make that one a Regular user again on the original phone by changing the Service Type back to "User and Device" and putting back in the original MAC address. The phone works just as it did before, but other users that had Ext 203 on a DSS/Busy Lamp now have a blinking light there. All settings for Ext 203 are back to what they were. The original phone was not reprogrammed. It was just unplugged for awhile. We can still call Ext 203 just fine, and everything works except the blinking DSS/Busy Lamp.
Is there any reason that a Hotdesk user cannot be converted back to a regular user? How can I get the DSS/Busy Lamp to stop blinking?