Hi all,
We have a Mitel 3300, and have a menu system set up where users can choose to go to different departments.
such as Welcome to ABC, press 1 for sales, 2 for support, etc.
We want to have a separate number that goes directly to one group by-passing the menu completely. How are we best achieving this? I assume we'd need a separate incoming line with a different phone number, but I'm not sure how A) we connect a new line the Mitel 3300 switch, and B) configure that line to go to a certain hunt group.
Best Regards