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Author Topic: YA Lite 3.09 + Mitel 5212 Phone  (Read 5857 times)

FoocWa

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YA Lite 3.09 + Mitel 5212 Phone
« on: April 24, 2009, 03:23:59 AM »
Hello everyone,

we are encountering a small error using Your Assistant Lite v3.09 combined with a Mitel 5212 IP Phone.
When our phone is connected to our computer and we're trying to start YA Lite we're getting the following error:

Your device appears to be out of service. Please contact your system administrator for assistance. Would you like to go to offline mode now?
Click OK to continue to use YA in offline mode. Click Cancel to quit YA.

For a better debugging let me tell you guys something about the hard- and software:

Hardware: Mitel 5212 IP Phones connected to a Dell workstation.
Software: Your Assistant Lite 3.09 running on Windows XP Professional with SP3 and .NET Framework 1.1 installed in a domain based environment.

The phone we are trying to connect to is logged in.
In the Class of Service we have HTC/TAPI enabled.
According to Mitel it should work properly now.

After looking around a bit on the forum I've found some other threats regarding the same problem.
Tried all the solutions but none worked.
I'm also following this thread hoping for a fix to come around: http://www.mitelforums.com/forum/index.php?topic=330.0

We tried everything on the internet to get it working .. but it seems quite difficult ..
Hopefully you guys can help me out!

Thanks in advance!
 
Edit; we've got it working on Windows XP now :) by using the IP Phone Simulation software which comes with the Your Assistant setup.
Now we got it on XP working .. I need to get it working on Vista.
We already applied the same settings but that didn't worked :(
We disabled firewall, Windows Defender and all other blocking crap. Tried running it in Windows XP compatibility mode but that didn't worked :(
Anyone who has a workaround for this?
« Last Edit: April 24, 2009, 08:36:27 AM by FoocWa »
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Offline ralph

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Re: YA Lite 3.09 + Mitel 5212 Phone
« Reply #1 on: April 24, 2009, 03:12:17 PM »
I don't belive YA support for Vista happened until ver 4.1

Ralph
« Last Edit: April 22, 2014, 04:40:09 PM by ralph »
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Offline chadmaynard

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Re: YA Lite 3.09 + Mitel 5212 Phone
« Reply #2 on: April 26, 2009, 07:18:25 PM »
Yeah 3.X is pretty old. And I remember a lot of stuff not working well in those days.
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FoocWa

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Re: YA Lite 3.09 + Mitel 5212 Phone
« Reply #3 on: April 27, 2009, 07:35:56 AM »
If anyone has a version 4.x and is working with Windows Vista, please upload it somewhere on the internet when possible.
You would do me a great favor!
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Offline ralph

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Re: YA Lite 3.09 + Mitel 5212 Phone
« Reply #4 on: April 28, 2009, 08:10:54 AM »
I think ver 4.x is when YA Lite required you to have a server and the software is no longer available for free.

Ralph

« Last Edit: November 04, 2013, 10:29:02 AM by ralph »
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tfung

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Re: YA Lite 3.09 + Mitel 5212 Phone
« Reply #5 on: May 07, 2009, 02:07:58 AM »
We are running YA 4.1 and you do need a YA Server (not sure if there is YA Lite 4 at all). If I find a Vista box, I will test it for you.
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