« previous next »
Pages: [1]   Go Down

Author Topic: Help5340_en.spx  (Read 5785 times)

Offline ophillips12

  • Contributer
  • *
  • Posts: 6
  • Karma: +0/-0
    • View Profile
Help5340_en.spx
« on: April 02, 2012, 02:43:03 PM »
Guys,

Has anyone seen this error when booting up a phone:

"Please wait while upgraded are being performed on the html applications on this phone"

Communication Error: Help5340_en.spx

Any help would be great.

Cheers
Ollie
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Help5340_en.spx
« Reply #1 on: April 02, 2012, 03:47:04 PM »
Is the phone connected to a Teleworker Server? 
That's where I've seen it.

Ralph
Logged

Offline martyn

  • Hero Member
  • *****
  • Posts: 688
  • Country: au
  • Karma: +10/-0
    • View Profile
Re: Help5340_en.spx
« Reply #2 on: April 02, 2012, 06:48:56 PM »
Yep I've only seen it on a hand set connected through a TW server before. There was a port being blocked that stopped the HTML apps from being downloaded.
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Help5340_en.spx
« Reply #3 on: April 02, 2012, 08:45:41 PM »
I've also had it where the tw server was the latest version and not compatible with the version of 3300.

Ralph
Logged

Offline daryler

  • Contributer
  • *
  • Posts: 9
  • Karma: +0/-0
    • View Profile
Re: Help5340_en.spx
« Reply #4 on: November 29, 2012, 11:27:45 AM »
What was the port that was being blocked?  I have this same error on a teleworkers phone.
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4099
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Help5340_en.spx
« Reply #5 on: November 29, 2012, 11:34:10 PM »
Download the TNA (Teleworker Network Analyzer) from the Teleworker server and run it from a remote location, it will tell you exactly what ports are open or closed.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10