Mitel Forums > Mitel MiVoice Business/MCD/3300

ACD Phones Timing out...

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swilson:
The PBX is local just on a different vlan than the phones.  We did have someone outside come in a assess the network and they didn't find any abnormalities(of course we didn't have any occurrences while they were here either).  We don't have any reports of clipping but we do have what we call dead air calls.  The agents answer the phone  and do not here anyone on the other side.  We have never been able to verify if the other caller could here us or not or if they even had a problem.  A couple of the calls we tracked down were cell phones and they told us they dropped the call.

We did have a different error message in the logs today.  We had 4 sets that weren't receiving phone calls with callers in queue and we had 4 sets of these errors messages at the time of occurrence.

HANDLER_ERR,  OFFSET 2:$6A,  PC: $2B6498LOG_ID: ss4lowlvl#30,  PROCEDURE: ss4lowlvl_quick_error_report,  SEVERITY: cp_majorPID: ($8, $5D7)SWID: brdcst_grp 269ss4 handler - gam_num_busy out of syncTRACEBACK (see above for first level info):

ss4lowlvl +2:$535E  cpaudits +2:$1E4A  cpaudits +2:$26AC  auditwork +2:$E2

ralph:
This was in your log: "gam_num_busy"   - Seen this before.  Causes the phone to lock up but these were always on TDM phones.  4150 4025 etc.   Has to do with too many messages back and forth between the DNI card and the set.  But... you aren't usinng TDM phones.....

The dead air calls are not related. 

I still suspect a network problem.   You need to log into the rtc (not esm) and enter e2tshow.   This will show errors and packet loss on the network.  e2tclear clears the stats so you can get fresh info.

Next question: are you VLANed?   Are you in the same data switch as your controller?  Is the network interface to the 3300 hard coded at 100meg full on the data switch?  (if yes, this will cause problems.  set it to auto negotiate.)

Ralph

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