Multi Line Appearances

[tomalw]

I need assistance with trying to get a phone routed in a multicall type scenario.  Here is the situation.

 - A user requested a new extension.  I changed it from 1111 to 2222 (the numbers have been changed for purposes of this post). 
 - She then wanted her old number (1111) so that it would ring to her assistant (7777).  The assistant would have the ability to answer the call or it could go to the assistant’s voice mail.
 - I routed 1111 to assistant's extension using a system speed call.
 - Everything is working up to this point but the final piece of the puzzle is that the person with extension 2222 also want the ability to answer extension 1111 if she wants.  I tried using a multi-call for 1111 on extension 2222 but when I try to add it, the MCD responds that the extension is in use elsewhere.
- The assistant also wants the ability to know which line is ringing in.  If I used the speed call it just shows up on the primary line of extension 7777.

My question is, can this be done and if so, what is the best practice for doing so?

[bluewhite4]

Yes this can be done, but it won't be the most straight forward for the voicemail section.

Delete the speedcall of 1111. Set it up as a multicall on both 7777 and 2222.

To setup the voicemail part, I need to know what you use for your voicemail system, the embedded, NuPoint, or ?

[Mattmayn]

For the answering you could also use DSS/BLF buttons.

[tomalw]

I am using MS Exchange for Voice mail.