external conference call - Mitel 3300

[small_eyes]

Hi,

our mitel system unable to do the external conference call, but internal conference is working fine. Is there any option i need to enable it?

[Mattmayn]

Under system options you need to change the number of external trunks in a conference. You also need to verify the COS.

[ralph]

Just to jump in on this and expand a bit for people stumbling on the thread:

You can have up to 8 people in a conference with the following options available via the System Options form:
How many CO trunks in a conference -  Max=8   Default=1
How many Parties in a Conference -      Max=8   Default  =5
Maximum Trunks of any type in a Conference - Max=  Default=4

Ralph

[small_eyes]

thanks, all .. It works

[javaman34]

Just to jump in on this and expand a bit for people stumbling on the thread:

You can have up to 8 people in a conference with the following options available via the System Options form:
How many CO trunks in a conference -  Max=8   Default=1
How many Parties in a Conference -      Max=8   Default  =5
Maximum Trunks of any type in a Conference - Max=  Default=4

Ralph

Hi Ralph,

Can we add more than 8 (on the Max) or this is the System limitation? Is there a way to accommodate 15 people in a conference? How to do it? Can you please share?

[ralph]

No.  Sorry, there isn't.
You'll need to switch to an external service or add a MiCollab server.

Ralph

[javaman34]

No.  Sorry, there isn't.
You'll need to switch to an external service or add a MiCollab server.

Ralph

Thanks for the quick reply. Correct me with this, every Micollab server has max 8 callers only? How do I switch into an external switch and add a Micollab server? Need guidance as I am a noob with mitel systems.

[johnp]

MiCollab AWV ports are based upon number of MiCollab users. The default I think is 10. If required more can be purchased

[javaman34]

MiCollab AWV ports are based upon number of MiCollab users. The default I think is 10. If required more can be purchased

Do we need to configure it after purchase or the vendor will configure it for us?

[ntnher@yahoo.com]

I ran into this issue today. I am so grateful for this forum. Before I start to somewhat answer javaman34's question and ask my own. I just want to put it out there that I hate Mitel's configuration/administration menus. They don't make it easy, you almost have to be an expert.

javaman34, you can attempt to configure it yourself or get a dealer to help you. Usually a dealer tech will configure this for you. Here is a link I found that may help you http://mitelforums.com/forum/index.php?topic=12132.0 . Essentially you have to create links (extensions) between your MAS (Mitel Application Server, AWV) and your controller. This will allow the 3300 controller to access the additional resource (audio/video conferencing) on the MAS server.

My issue is I had a conference call that maxed out one extension (8 max I think), additional callers were not directed to the next (hunt) extension. It gave them the "busy" message when they called the first extension. Whey is this happening? Where can I check?

I only have 2 licensed sip channels on the 3300(the default). Does the configured AWV use these channels?

[NEPhoneGuy]

I ran into this issue today. I am so grateful for this forum. Before I start to somewhat answer javaman34's question and ask my own. I just want to put it out there that I hate Mitel's configuration/administration menus. They don't make it easy, you almost have to be an expert.

javaman34, you can attempt to configure it yourself or get a dealer to help you. Usually a dealer tech will configure this for you. Here is a link I found that may help you http://mitelforums.com/forum/index.php?topic=12132.0 . Essentially you have to create links (extensions) between your MAS (Mitel Application Server, AWV) and your controller. This will allow the 3300 controller to access the additional resource (audio/video conferencing) on the MAS server.

My issue is I had a conference call that maxed out one extension (8 max I think), additional callers were not directed to the next (hunt) extension. It gave them the "busy" message when they called the first extension. Whey is this happening? Where can I check?

I only have 2 licensed sip channels on the 3300(the default). Does the configured AWV use these channels?

You can only have one AWV Hunt Group provisioned for MiCollab conferencing calling I believe. Your wording is a bit confusing as if you set up the AWV Conferencing it's not additional beyond the 8 to use but you would use the AWV pilot extension instead.

[ntnher@yahoo.com]

Thank for looking at this NEPhoneGuy.

I am a bit confuse myself. Maybe this question may clear up my confusion. On my 3300, I have ext 1750 to 1762 allocated for AWV. I had 12 people in the conference. The 13th caller was not able to join via phone from internal nor external. When I tried to join the conference call by dialing extension 1750 it gave me a busy signal.

My license:
audio = 22 ports
web/video = 13 ports
enchance video = 0 ports
users = 10000 users

When I have three participants on a conference do they use up extensions 1750 to 1752 ?

[johnp]

Are all 13 programmed on AWV? You can do a locate feature extension and see if all show logged in

[NEPhoneGuy]

Thank for looking at this NEPhoneGuy.

I am a bit confuse myself. Maybe this question may clear up my confusion. On my 3300, I have ext 1750 to 1762 allocated for AWV. I had 12 people in the conference. The 13th caller was not able to join via phone from internal nor external. When I tried to join the conference call by dialing extension 1750 it gave me a busy signal.

My license:
audio = 22 ports
web/video = 13 ports
enchance video = 0 ports
users = 10000 users

When I have three participants on a conference do they use up extensions 1750 to 1752 ?

Is 1750 an extension in the group or the driving number for the group?

[ntnher@yahoo.com]

Thanks johnp and NEPhoneGuy.

Ahh 1750 is the hunt group.

The number refers to a Hunt Group.                                             
Pilot Number: 1750                                                             
Active Features :
                                                               
Hot Desk : 1751 Login active at SIP                                             
IP Device ID:   14                                                             
Circuit Location : 1 3 1 14 1                                                   
Extension : 1751                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1752 Login active at SIP                                             
IP Device ID:   15                                                             
Circuit Location : 1 3 1 15 1                                                   
Extension : 1752                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1753 Login active at SIP                                             
IP Device ID:   16                                                             
Circuit Location : 1 3 1 16 1                                                   
Extension : 1753                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1754 Login active at SIP                                             
IP Device ID:   17                                                             
Circuit Location : 1 3 1 17 1                                                   
Extension : 1754                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1755 Login active at SIP                                             
IP Device ID:   18                                                             
Circuit Location : 1 3 1 18 1                                                   
Extension : 1755                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1756 Login active at SIP                                             
IP Device ID:   19                                                             
Circuit Location : 1 3 1 19 1                                                   
Extension : 1756                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1757 Login active at SIP                                             
IP Device ID:   20                                                             
Circuit Location : 1 3 1 20 1                                                   
Extension : 1757                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1758 Login active at SIP                                             
IP Device ID:   21                                                             
Circuit Location : 1 3 1 21 1                                                   
Extension : 1758                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1759 Login active at SIP                                             
IP Device ID:   41                                                             
Circuit Location : 1 3 1 41 1                                                   
Extension : 1759                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1760 Login active at SIP                                             
IP Device ID:   62                                                             
Circuit Location : 1 3 1 62 1                                                   
Extension : 1760                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1761 Login active at SIP                                             
IP Device ID:   63                                                             
Circuit Location : 1 3 1 63 1                                                   
Extension : 1761                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1                                                                     
                                                                               
Hot Desk : 1762 Login active at SIP                                             
IP Device ID:   64                                                             
Circuit Location : 1 3 1 64 1                                                   
Extension : 1762                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Full                                                             
Zone ID: 1     

Is this why I was limited to 12 participants, because I only had 12 sip extensions setup for AWV?