Hey so our call center agents are complaining that when they are on a phone call with a client, that when another call comes into the queue they hear a whisper saying "Incoming Call". This is normal and good for the agents that are NOT already speaking to a client. But those who are already on the phone and speaking with someone don't need to be made aware that another call is coming in. I went on mitel chat support 4 times, got this woman named Diana every TIME who says "Yes it's possible!" and when asking what the option is called, she doesn't know. I then decided I would call mitel by telephone..What do you know, it brings me directly to Diana's extension like it's her own personal phone number.
Anyways - Apparently this is possible according to Diana, but she could not tell me where I would go to change this setting.
Thanks for any help!
By the way, searches I have done came up with camp-on audible indications? But I wanted to confirm! thanks for the help.
