Mitel 3600 - Teleworker problems

[rikosborne]

Hi,

We have a hosted teleworker service in the UK using a Mitel 3600 platform. We have various users who can take their 5212 handsets anywhere in the UK and they simply need to plug the handset into the local router, login to our user portal, specify their IP address and the handset logs in and is ready for use.

This is supposed to be a global product. However, on taking a handset to the US we cannot access the user portal to specify the local IP address. We have tried in 8 different locations along the East Coast and have disabled routers, firewalls, opened ports etc but no-one can connect to the user portal. This has defeated a senior support user at Verizon as well as a CTO at a local telco.

I am at a loss of what to try next. Does this ring any bells with anyone?

Thanks in advance

Rik

[bobcheese]

are you browsing to a IP address or a FQDN?

[rikosborne]

Hi bobcheese,

Browsing to an IP address.

Thanks

[chrismitel]

Have you tried pointing the phone to the teleworker address and seeing what it does?

It should download firmware and show "Not a Valid Site"

If it does browse to whatsmyip.org find out the IP and add the IP address as an actual site with NAT enabled.

[rikosborne]

Chris,

Thanks for your reply.

When the handset is connected in NY it cycles through downloading software and then Waiting for LLDP and then back again. It never shows the Not a Valid Site message.

We have added the IP address of the NY site to the platform manually but still haven't had any joy.

[chrismitel]

hmmm strange.  I wouldn't expect it to be a problem.  I have used a SIP device in America in the past and this worked fine.  Have you tried X Lite as a test then we know if it is a problem running a mitel phone over minet?

It is free to download.  I used it on my I Phone the Iphone app is chargeable though

[rikosborne]

Thanks for the suggestion Chris. I'll give it a go once normality is restored to NY.