I'm trying to set up the Mulitiple Company Directory and not having much luck.
system the MCD version 5.0 SP2 Pr1, and the IP console is 4.2. I have followed everything that I could read in the two help files, MCD and 5550 IP Console. Have set up the C.O.S. as
To program a trunk to receive ANI/DNIS numbers:
Class of Service Options form,
enable ANI/DNIS/ISDN Number Delivery Trunk in the trunk's Class of Service.
For DID trunks, enable Display DNIS/Called Number Before Digit Modification in the trunk's Class of Service (if desired).
To display ANI/DNIS information on display telephones and consoles:
Class of Service Options form,
enable Display ANI/DNIS/ISDN Calling/Called Number.
enable the following options as required:
To display the ANI/ISDN calling number only, enable Display ANI/ISDN Calling Number Only.
To display unmodified DNIS numbers, enable Display DNIS/Called Number Before Digit Modification.
To display ANI, DNIS, and trunk information related to a station's keyline or multicall line (not the station's prime line), enable Display Caller ID on Multicall/ Keylines.
and also the data.csv, map.csv, companyinfo.csv. but no luck on getting the company or the greeting to display when the call is answered. any help would be great.
