Invalid Software License

[kchall]

Get "Invalid Software License" after each mitel 5000 re-boot.
I have to load license every time after a reboot
Any help?

[acejavelin]

Is this a new issue?

Have you done a "Backup Database Save" before doing the reset or waited til 11:00pm when it is done automatically?

[kchall]

This was noticed after install on 6/17/2012. The key has been moved to different usb, the ps1 has been reimaged, and the flash has been replaced all sugestions from Mitel. Nothing has worked. Any suggestions??

[Tech Electronics]

Kchall,

This may sound like a stupid question, but it has to be asked. You did license the system using the PS-1 USB Dongle Hardware ID right?

Changing out the Compact Flash Drive will have no effect on the database license since it resides on the PS-1 if you have one, same as the embedded Voicemail.

Thanks,

Steven

[kchall]

YES

[kchall]

All the steps taken have been Mitel suggested attempts to fix this..... Could it be the key itself?

[NTEDave]

Have you got the key plugged into the back of the PS-1 rather than the front of the main 5000 CCU?

It needs to be plugged into the PS-1

[kchall]

Yes, it is plugged in to the PS-1

[acejavelin]

I haven't worked on a 5000 with a PS-1, but is it similar to the Axxess with a stand-alone Windows PC essentially acting as the main processor?

[kchall]

Now Mitel is sending me a new key. I will let you all know how that works out.
Thanks for the input

[acejavelin]

If this is a Windows PC, by default they typically turn on Power Savings for the USB ports, which causes it to not see the software key...
I have run into issues with software keys in Attendant PC Consoles and a few simple changes usually fix it.

Go to the Windows Device Manager (Right Click My Computer and select Properties, then Device Manager) and go to the Universal Serial Bus Controllers section torward the bottom and expand it.

Now open each entry's Properties and look for a Power Management tab and ensure that the option "Allow the computer to turn off this device to save power" is NOT ticked. Not all entries will have this option or tab, that is normal.

I know that fixed issues with PC Attendant Consoles not seeing the software key.

[NTEDave]

The PS-1 older style is a 1U 5000 lookalike Linux server.

If you bought one now its a 1U dell server running the same Linux OS.

[acejavelin]

The PS-1 older style is a 1U 5000 lookalike Linux server.

If you bought one now its a 1U dell server running the same Linux OS.

Oh... nevermind what I said before then... but if you get a PC Attendant Console that does this, then I got ya covered!