no personal VM greeting When ACD agent logout

[bluewhite4]

Oh ok.

So you're saying that the physical phone is extension 4000 for example.

When you log into 4000 with Hotdesk user 5000, and call 5000, you hear 5000's personal voicemail greeting.

If 5000 logs completely out, and now the desk phone is 4000 again, and someone calls 5000, they don't hear 5000's personal voicemail greeting. Correct?

When 5000 is logged out, and you call it, do you go immediately to the generic voicemail greeting, or do you hear ringing first?

[lowradiation]

Its a Nupoint bug. 
I had something similar happen when I set up a phantom that forwarded always to a mailbox.  It would only play the 'You may start your message now' prompt and not the greeting.  Yet, if there was a delay forwarding - no answer 2 rings it would play the recorded greeting.
I had other mailboxes set up the same way and they worked fine.  Deleting the mailbox and re-creating it did not fix the issue.

I did a temporary fix by adding the call director FCOS bit to the mailbox, creating a call director 'Menu' and having the timeout for the menu go to 'Voicemail'.