CALL IS NOT GETTING DISCONNECTED...

[njsm34]

HI ALL,

CALL IS NOT GETTING DISCONNECTED WHEN ANY SIP PHONE (GRANDSTRAM, KNOFTEL) REJECT A CALL.THE FAR END PERSON STILL LISTEN THE RINGING EVENTHOUGH CALL IS REJECTED BY SIP PHONE

SYSTEM DETAILS:
Release level is 5.0 sp2 pr1
ACTIVE SOFTWARE 11.0.2.19
CALL CONTROL RELINK: 41.0.2.14_SP1
PLATFORM MXEIII.

THANKS

[ralph]

Is this happening to internal calls or external call (or both)?
Is the calling extension a SIP device also?

Ralph

[njsm34]

BOTH INTERNAL AS WELL AS EXTERNAL CALL NOT GETTING DISCONNECTED .

YES CALLING EXTENSION IS SIP DEVICE

WITHIN MITEL IP PHONE IT IS WORKING FINE.

[ralph]

What do you mean by "reject" a call.   Is the user just not answering or does the user do something to reject the call?

I suspect the solution will be found in the SIP Device Capabilities form.   Try playing with those settings.
Worse case, you may have to do a wireshark sniff on the phone and post it here.

Ralph

[njsm34]

HI ALL,


PLEASE FIND THE ATTACHMENT .I HOPE THIS MAY BE USEFUL TO SOLVE THE ISSUE. I TRIED WITH SIP CAPABILITIES BUT ISSUE IS STILL DER...

THANKS A LOT