Hi.
I've set a hunt group up and pointed someones 1st alternative to reference to that hunt group. I'm not sure if this is the best way of accomplishing what I wanted but that's how I've set it.
All appears to be working as I wanted, although now the user says when she is on a call and someone rings her phone she can see the call waiting....if she leaves it it then forwards to the hunt group and the members of that hunt group can then pick up the call.
My question is, why does she get the call waiting now? she doesn't want it and wants it to forward stright to the hunt group when she is busy on the phone
Thanks