Single MAS UCA server with 4 MCP

[grainadmin]

Hello all: we now have one MAS 4 VMware machine and UCA 5 windows clients in our private network with 4 ICP 3300 nodes.  Each of the 4 ICPs are on different subnets in our private network.  MCPs are all at v5

Any  UCA client on the same subnet as the main 3300 works with any other UCA user on that subnet.  UCA users from the other subnets get "Failed to dial No more lines avaiable on device" popup when trying to call a fellow UCA user on their or  * any * subnet.

Any ideas?  I suspect something is not setup right on the other ICPs, or the single UCA server has permission problems with the other ICPs?

-- cheers,
   gb

[ralph]

This is just a guess on my part.   (purely a guess)

Check the UCA server and be sure that all your subnets are listed in the Local Networks section.

Ralph

[grainadmin]

Hello Ralph: yes that did it, thanx very much!

-- cheers,
   gb

[grainadmin]

Hello again: spoke too soon, this is working on 3 of 4 3300, but the 4th is not, still getting "no lines available".  checked all the subnet stuff and it is like the other 3. 

Any more ideas?  Our Mitel provideer is scratching his head as well.  The presence indicators are working.

I take it the UCA needs to connect to the local 3300, and something is getting in the way?

-- cheers,
   gb

[grainadmin]

Hello: ok there appears to have been an issue when we upgraded the MAS server.  For the lines that are not working with the UCA client, when you look at the "Phones" tab on the MAS, the lines are showing to be on the wrong MCD.  Now this does not appear to affect anything except the UCA client.

According to Mitel there is not way to fix this, except by deleting and re-adding the phone line, and ensure that it shows to the proper MCD location.

Major groan.

-- cheers,
   gb