Author Topic: CIS 6.0.0.4 queue now not showing calls waiting  (Read 2233 times)

Offline christuffin

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CIS 6.0.0.4 queue now not showing calls waiting
« on: August 27, 2012, 05:00:47 AM »
Hi

In the real time monitors i don't see the call waiting clock to 1 when there is a call waiting. the call has been answered by a RAD is waiting for an agent to be available.

any help appreciated.


Offline kvnmiss

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Re: CIS 6.0.0.4 queue now not showing calls waiting
« Reply #1 on: October 28, 2012, 05:49:32 PM »
Christuffin,

Sorry for the long delay in responding to this question. The common issues when this occurs is the "Path Real-Time Events" options in the ACD Path form of the 3300 not set to True.

Please try it out and reply if you require further help.

Cheers,

Kevin M.
pairieFyre Software Inc.


 

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