Problem and Solution - Calls not going to VM

[akuhn]

I've never had to deal with this issue before, but it crept up and I had no idea how to resolve it.  A staff person's phone was ringing and ringing and VM never kicked in.  After staring at the DB and UCA, I started searching and found this link:

http://www.integritycomm.com/PhoneCommonProblems.htm

Infinity 354 did the trick.  Very cool.

[acejavelin]

Indeed... a very common one. Nice little "quick fix" page you found there!!!

Now, put a 5000 in a school where all the local 7 digit numbers are 3XX-XXXX and see how much trouble that gets you in!

If this becomes a common issue, there is a system flag to require the special key for all feature codes.