There are no more room for records

[markyb73]

Hi,

I have a couple of CX's running 7.1 software.
Recently i have been trying to add phones and keys and i get this message whenever i try to save.
Now on the SX2000 this could be something to do with Dimensions etc etc but these CX's only have about 10-11 phones on.
I am thinking a backup/restore but don't want to if anyone has any better ideas, talking to Mitel will be a battle as they have no software assurance and i will need to plead with my leader to pay for a ticket on a tiny maintenance contract.

Cheers

Mark.

[acejavelin]

My first thought would be to run a "dbms check full" in maintenance, if that fails to fix the issue (which it usually does), you should be able to safely do the backup/restore, just default it and restore and don't check "Restore Dimension from backup" (text might be slightly different in your software version).

Beyond that in such a small system I can't image how you wouldn't have enough of any memory allocation in Dimension Selection for any attribute to cause problems.

[markyb73]

thanks.
thats what i thought next, do a backup/restore. Although its happening on 2 systems within the same customer which was wierd. I think they are both on a 7.1 load so maybe its a thing about that sw load.

Mark.

[bobcheese]

if you are adding DSS/BLF are you exceeding the limit of 16 appearances for any one number?

[ralph]

DSS and line appearances all count toward the 16 line maximum appearance of any one line.
Normally when I see this in a site your size is because you've added a bunch of multicall keys of the same extension on multiple phones to act as your main answerable number.

Ralph

[markyb73]

i don't think i am breaking any limits with dss or multicalls etc etc. I can't even add a new phone..although i have the spare licenses to do this. Although i will check to see i am not missing the obvious