Mitel Forums > Mitel MiVoice Business/MCD/3300

Caller ID with huntgruops

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swilson:
This can be confusing so I hope I explain this well.  We are having trouble getting caller ID to work for our sales group.  Any call to their prime extension(they have 2) is sent to a hunt group via always alternative routing.  The members of that hunt group reside on that same sales person's phones as key system keys.  With this setup we can't figure out how to get caller ID to display before they answer.  What we get now on the display is from ext(sales person ext) until they answer.  After pickup there is a 3 sec delay before the call ID is displayed.  We have the caller id working right for a normal phone is it just sales people that we can't get right.  Is it even possible to get this working pre-answer?

Mattmayn:
Try enabling the COS option "Display held call ID on transfer" this might do it.

swilson:
Tried it on the phone and then assigned a class of service to the hunt group and tried it there too same results.  Forgot to mention if you call the hunt group directly it works.

Mattmayn:
What type of sets do you have? What rel. is the controller?

swilson:
5224'S and 5220's and we are on rel 8.0.11.9.

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