Author Topic: CESID Alarm  (Read 3648 times)

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
CESID Alarm
« on: July 18, 2012, 10:06:03 AM »
I have a CESID alarm on a system.
Alarm reads CESID Alarm   Minor  Total=1 unavailable 100%   Thresholds >0 nil nil

My problem is I can't figure out what's wrong with it.
Anyone got any trouble shooting tips?

Ralph


Offline marcolive

  • Full Member
  • ***
  • Posts: 131
  • Karma: +2/-0
    • View Profile
Re: CESID Alarm
« Reply #1 on: July 18, 2012, 02:43:19 PM »
Hi Ralph!

Try to go to form Emergency Services -> Default CESID. Does "Enable automatic CESID Updating" is enabled?

In that case, MCD is warning you that it's not possible to get automatic CESID assignment for a phone (phone is connected to an unknown switch). You will be able to identify that phone in CESID logs.

If CESID management is manual (by entering manually CESID numbers to all phones) on that PBX, just try to disable automatic CESID updating and alarm should clear.

Hope that helps!

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: CESID Alarm
« Reply #2 on: July 18, 2012, 03:14:02 PM »
Thanks.  That was it.
Someone made a change to our system causing the issue.

Ralph


 

Sitemap 1 2 3 4 5 6 7 8 9 10