Mitel Forums > Mitel MiVoice Business/MCD/3300

BLF indication for Hotdesk users

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dutch_tuga:
Hi Everyone,

I have a location with some hotdesk users. I have at the devices (from the normal users) DSS/Busy Lamp keys programmed "attached" to the hotdesk users.

Since I have updated the ICP the lamps will blink if they are logged out. Does someone knows if this can be disabled.

Before the update (version 8 UR2) the lamp would only work at the moment that they would log in. I think these function has been added since v.8 UR3

Thanks in advance.

DirtyHarry:
Hi, it was introduced for sure in 8 UR 3. I will be upgrading 10 clustered sites to this level soon and I will need it turned off as well, the PA's are bound to hate it. I assume it will affect secretarial keys the same way. I can't see anything in the class of service options to turn it off, it may turn out to be a command entered at shell level in Vx works maybe.

I'll raise a ticket with Mitel over this and let you know the answer if and when I get one.

ralph:
Not sure if this will work for you but try going into the System Options form and turn off "Call Forwarding Always - Line Status Indicatior.  Let us know if that works for you.

Ralph

DirtyHarry:
Nope, the cla thing wont make a difference, thats only for showing if a key apperance dn has call forward always turned on. I'll chase Mitel for an answer today, I suspect this feature cannot be turned off.

DirtyHarry:
 :'(

Hi,

Mitel 2nd line confirm this feature cannot be switched off, below is text from an email I sent to our Mitel CSM as a last ditch attempt.


Matthew,
 
Upgrading Basildon to 8 UR5 has introduced the following feature (feature born with with release 8 ur3).
 
A dss\blf or secretarial key that is set to monitor a hot desk directory number will flash if the monitored
number is logged out.
 
This is a only a potential problem because the feature cannot be turned off, this has been confimed by
Mitel 2nd line support. Can you ascertain whether design have a guarded maintenance or shell command
that will turn this off.
 
I think a feature that causes what some would regard as a distracting light to be present on their phone
should be optional, if not on an individual basis then at least on a 3300 wide basis. This issue could
adversly impact the planned software roll-out.
 
If for example a PA has 4 or 5 of these key types then the problem is obviously exacerbated.
 

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