We just took over another account from another VAR and the site has been neglected for several years and I am having a really hard time getting any help from the previous guys (go figure). They have UCA 2.0 "running" and it doesn't have the ARID visible anywhere, but they do have licensing. I assume that the sync was done offline and the previous VAR (only one I am aware of for this company) says that they "never had that information." They also said the same about the root level passwords, but that is an easy enough fix.
My question is, does anyone know if I can dig through this application and find the ARID? I want to put in the move request with AMC but those guys are pretty tight lipped about account information if you don't provide it.