I'm creating my first custom Voice Menu on the MN6510 platform as a very simple test.
Desired behaviour is:
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a. Press 1 to reach on duty phone (action = Send to Phone Number A)
b. If no answer, the Default action is set to "Send to Phone Number B"
c. If no answer, simply disconnect
Current setup is:
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a. Greeting Only mailbox
b. DTMF key 1 = Send to Phone Number A
c. DTMF key Default = Send to Phone Number B
Current behaviour is:
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a. Press 1, and the on duty phone is called
b. For this test, the on duty phone does not answer
c. Call is routed to voicemail! (not sure how this happens with a Greeting Only mailbox, but was expecting it to route to Phone Number B)
Any ideas?