ICP is external IP

[lion147]

Hi:

I'm new to Mitel and have inherited a Mitel installation. So, these questions might seem beginner.

I've noticed my internal Mitel phones are connecting to our voicemail/teleworker server's external IP address (appears as the ICP address when a phone starts), which is using up valuable firewall licenses (the connection must pass through the firewall to the external IP). Is this a normal setup or perhaps misconfigured?

I can understand a few teleworker phones connecting to the external IP, but not all of them.

[ralph]

The only reason that an internal phone should be connected to your teleworker server is if it's doing call recording and using the Secure Recorder Connector (SRC).
Even then, it isn't normal to be connected to the external IP address.   It should be connected to the internal IP address.

Ralph

[lion147]

Thanks Ralph:

Is this "Record-A-Call", which appears to be disabled in all classes  of service, or simply logging calls?

Where could I check for this configuration?

Thanks again.

[ralph]

You'd have another non-mitel server on your network for record a call.   Could be running a service called "Oaisys".
There are some others but I can't think of the names of them.  But they're not Mitel products.
If you don't know if you have one then chances are you don't.  You should be able to simple default the phone so it's not pointed to that server any more.

Ralph

[lion147]

Thanks Ralph:

I found the problem, most of our phones have a remote teleworker profile on them. Once I delete that (we don't use it) the phones connected to the internal address.

Thanks for the pointers.