« previous next »
Pages: [1]   Go Down

Author Topic: When calling from 5340 phone to a company selecting prompts don't work  (Read 2073 times)

Offline xrds

  • Jr. Member
  • **
  • Posts: 77
  • Karma: +0/-0
    • View Profile
When calling from 5340 phone to a company selecting prompts don't work
« on: May 31, 2012, 01:34:46 PM »
When we call from our VOIP 5340 phones to an out of state number, to a company when prompted to select options such as (press 1 for this or press 2 for that), it doesn't work, it doesn't recognize the prompts you select.  I was thinking it might be something in the class or service or class of restriction that might need to be changed.  Any suggestions.  Thanks.
« Last Edit: August 11, 2012, 02:27:54 PM by ralph »
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: When calling from 5340 phone to a company selecting prompts don't work
« Reply #1 on: May 31, 2012, 02:43:35 PM »
It's going to be a trunk issue.   Nothing is COS / COR will have anything to do with it.

You didn't say, but because I've seen this issue on PRI trunks (only) I'll assume you have PRI.  Let me know if that isn't correct.

What version of 3300 do you have?

I don't remember the exact fix but the last time I had to deal with this it had to do with a protocol mismatch on the PRI circ.

Perhaps someone else remembers the fix.

Ralph
Logged

Offline xrds

  • Jr. Member
  • **
  • Posts: 77
  • Karma: +0/-0
    • View Profile
Re: When calling from 5340 phone to a company selecting prompts don't work
« Reply #2 on: May 31, 2012, 03:23:00 PM »
Yes PRI's

3300 Rel. Lvl. - 5.0 SP1 PR1
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10