About Gibson Teldata, Inc.
Gibson Teldata, Inc. is a leading full-service provider of voice and data solutions with offices throughout Indiana providing installation and service of Business Telephone Systems and Data Communications Equipment. We offer our employees a benefits package including health and disability insurance, 401K plan and paid holiday time. All tools and a take-home vehicle provided.
Job Summary
We are looking to expand our technical support staff with individuals who have a good working knowledge of both voice and data communications. While this ad may be listed under a specific city, we are looking to add one or more individuals in each of the following cities:
Terre Haute, IN
Indianapolis, IN
Fort Wayne, IN
In addition, we are looking to fill a position where the technician could work over the phone remotely from anywhere in the United States via Teleworker to support customer requests as an inside technical support representative.
Job Responsibilities
•Program, install, move and modify telecommunications and related equipment according to job order specifications, company standards and procedures.
•Troubleshoot equipment malfunctions, such as dial tone trouble, down T-1 and PRI circuits, inoperable phones, voice mail and data equipment.
•Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.
•Install, terminate and test infrastructure wiring to include but not limited to Category 5E, Category 6, Coaxial and fiber optic cable.
•Complete ongoing training in Key, PBX and VoIP systems as well as other related voice and data systems and services.
•Review carrier cut sheets for accuracy prior to install implementation.
Education and Requirements
•5+ years field experience in the installation, maintenance, and troubleshooting of Mitel MCD 3300, Mitel 5000, Avaya IP Office or equivalent Key and/or PBX systems.
•3+ years demonstrated experience in LAN Design and implementation.
•3+ years field experience in configuring Auto-Attendant, Voicemail, Unified Messaging, and Call Recording applications.
•5+ years prior experience with installation and termination of Cat5E, Cat6, Fiber Optics.
•Demonstrated understanding of QoS, Vlan, SIP, T1, PRI, and MPLS technologies.
•CTP (Converged Technology Professional) certification or equivalent.
•Extensive knowledge in either: network engineering/ IT management, or Telecommunications.
•Extensive knowledge of router and network switch programming and troubleshooting.
•Candidate must have a professional appearance, personal hygiene, and attitude.
•Candidate must possess a clean driving record.
Skills and Abilities
•Ability to solve practical problems and deal with a variety of variables.
•Ability to work with speed and confidence during urgent communication repair situations.
•Ability to work within established guidelines and processes.
•Ability to listen and interface with both technical and non-technical personnel.
•Ability to build partnerships and maintain positive working relationships.
•Ability to recognize and react to situations with a sense of urgency and problem ownership.
•Strong attention to detail.
•Excellent organizational skills.
•Self-starter with excellent time management abilities and the skill to handle multiple tasks at once.
•Ability to perform a variety of physical tasks such as climbing, bending, and lifting heavy objects.
Recommended Certifications
•CTP
•Mitel MCD 3300
•Mitel 5000
•Cisco
•Avaya IP Office
•C++
•Adtran
•Netgear
•RCDD
•MCSE
Pay scale ranges from $20.00-$30.00 per hour depending on knowledge.
If you are interested in the position, please fax a current resume to Brett Gibson at (812) 237-9153 or via email to jobs@bgibson.com, or via mail at PO Box 3000, Terre Haute, IN 47803-0115. Telephone inquires should be directed to Brett Gibson at (812) 237-9123.
