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Author Topic: UCX - the phone rejected the connection.  (Read 4674 times)

Offline karkan

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UCX - the phone rejected the connection.
« on: March 28, 2012, 09:07:04 AM »
Dear All

I am really struggling with getting UCX working.

current setup is Mitel 3300 running version 10.2.0.26_2 and the phone i am testing with is 5330 with PC connectivity enabled on the phone. Computers are on vlan 1 and mitel is on vlan 2. they are on different ip ranges but i can ping from the pc both the phone and the ICP and from the ICP the pc so i am happy i can communicate with the phones.

I have checked firewalls and added the port 5060 and 80 to incoming rules for the pc and have followed the UCX instructions but i still cannot get the software to connect i keep getting a message saying the phone rejected the connection.

I would be very greatful if someone could look at the log files below and let me know what they think is stopping it from working.

Many thanks

Oliver



DEBUG   2012-03-21 15:31:09.185 T(01): Scope End <<< mitel_test_btn__Click() (309396ms)
DEBUG   2012-03-21 15:31:10.208 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:31:10.208 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
DEBUG   2012-03-21 15:32:02.401 T(01): Scope Start >>> OnTrayIconOpening
DEBUG   2012-03-21 15:32:02.402 T(01): Scope Start >>> FillPhones
DEBUG   2012-03-21 15:32:02.402 T(01): Scope End <<< FillPhones (0ms)
DEBUG   2012-03-21 15:32:02.402 T(01): Scope End <<< OnTrayIconOpening (0ms)
DEBUG   2012-03-21 15:32:04.579 T(01): Scope Start >>> InitializeGeneralPanel()
DEBUG   2012-03-21 15:32:04.580 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:32:04.580 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
DEBUG   2012-03-21 15:32:04.580 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:32:04.580 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
WARNING 2012-03-21 15:32:04.582 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyStatus()
   at ov.a()
WARNING 2012-03-21 15:32:04.582 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyContacts()
   at ov.a()
WARNING 2012-03-21 15:32:04.582 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyStatus()
   at ov.a()
WARNING 2012-03-21 15:32:04.583 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyContacts()
   at ov.a()
DEBUG   2012-03-21 15:32:04.586 T(01): Scope End <<< InitializeGeneralPanel() (0ms)
DEBUG   2012-03-21 15:32:04.589 T(01): Scope Start >>> get_taskBarLocation
DEBUG   2012-03-21 15:32:04.590 T(01): taskBarLocation == c
DEBUG   2012-03-21 15:32:04.590 T(01): Scope End <<< get_taskBarLocation (15ms)
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: requesting InGenius 124/125 options
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: no valid InGenius 124/125 options found.
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: requesting InGenius 60/43 options
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: no valid InGenius 60/43 options found.
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: requesting Mitel 124/125 options
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: no valid Mitel 124/125 options found.
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: requesting Mitel 60/43 options
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: no valid Mitel 60/43 options found.
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: requesting option 140
INFO    2012-03-21 15:32:04.608 T(01): DhcpManager: no valid option 140 found.
DEBUG   2012-03-21 15:32:04.609 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:32:04.609 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:32:04.609 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:32:04.609 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:32:11.540 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:32:11.540 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
DEBUG   2012-03-21 15:32:16.253 T(01): Scope Start >>> OnTrayIconOpening
DEBUG   2012-03-21 15:32:16.253 T(01): Scope Start >>> FillPhones
DEBUG   2012-03-21 15:32:16.254 T(01): Scope End <<< FillPhones (0ms)
DEBUG   2012-03-21 15:32:16.254 T(01): Scope End <<< OnTrayIconOpening (0ms)
DEBUG   2012-03-21 15:32:18.821 T(01): Scope Start >>> InitializeGeneralPanel()
DEBUG   2012-03-21 15:32:18.822 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:32:18.822 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
DEBUG   2012-03-21 15:32:18.822 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:32:18.823 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
WARNING 2012-03-21 15:32:18.824 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyStatus()
   at ov.a()
WARNING 2012-03-21 15:32:18.825 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyContacts()
   at ov.a()
WARNING 2012-03-21 15:32:18.825 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyStatus()
   at ov.a()
WARNING 2012-03-21 15:32:18.825 T(01): System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
   at MSNMessengerAPI.MessengerClass.get_MyContacts()
   at ov.a()
DEBUG   2012-03-21 15:32:18.827 T(01): Scope End <<< InitializeGeneralPanel() (0ms)
DEBUG   2012-03-21 15:32:18.830 T(01): Scope Start >>> get_taskBarLocation
DEBUG   2012-03-21 15:32:18.831 T(01): taskBarLocation == c
DEBUG   2012-03-21 15:32:18.831 T(01): Scope End <<< get_taskBarLocation (0ms)
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: requesting InGenius 124/125 options
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: no valid InGenius 124/125 options found.
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: requesting InGenius 60/43 options
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: no valid InGenius 60/43 options found.
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: requesting Mitel 124/125 options
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: no valid Mitel 124/125 options found.
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: requesting Mitel 60/43 options
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: no valid Mitel 60/43 options found.
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: requesting option 140
INFO    2012-03-21 15:32:18.849 T(01): DhcpManager: no valid option 140 found.
DEBUG   2012-03-21 15:32:18.849 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:32:18.850 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:32:18.850 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:32:18.850 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:32:23.163 T(01): Scope Start >>> get_taskBarLocation
DEBUG   2012-03-21 15:32:23.163 T(01): taskBarLocation == c
DEBUG   2012-03-21 15:32:23.163 T(01): Scope End <<< get_taskBarLocation (0ms)
DEBUG   2012-03-21 15:33:12.846 T(01): Scope Start >>> OnTrayIconOpening
DEBUG   2012-03-21 15:33:12.847 T(01): Scope Start >>> FillPhones
DEBUG   2012-03-21 15:33:12.847 T(01): Scope End <<< FillPhones (0ms)
DEBUG   2012-03-21 15:33:12.847 T(01): Scope End <<< OnTrayIconOpening (0ms)
DEBUG   2012-03-21 15:33:13.749 T(01):
DEBUG   2012-03-21 15:33:13.749 T(01):
DEBUG   2012-03-21 15:33:13.749 T(01):
DEBUG   2012-03-21 15:33:16.557 T(01): Scope Start >>> mitel_test_btn__Click()
INFO    2012-03-21 15:33:16.570 T(01): status_tb_.Handle == 13308026
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: requesting InGenius 124/125 options
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: no valid InGenius 124/125 options found.
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: requesting InGenius 60/43 options
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: no valid InGenius 60/43 options found.
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: requesting Mitel 124/125 options
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: no valid Mitel 124/125 options found.
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: requesting Mitel 60/43 options
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: no valid Mitel 60/43 options found.
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: requesting option 140
INFO    2012-03-21 15:33:16.570 T(01): DhcpManager: no valid option 140 found.
DEBUG   2012-03-21 15:33:16.571 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:33:16.571 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:33:16.572 T(01): Scope Start >>> PCAAPI
DEBUG   2012-03-21 15:33:16.634 T(01): Scope Start >>> connect_events
DEBUG   2012-03-21 15:33:16.639 T(01): Scope End <<< connect_events (15ms)
DEBUG   2012-03-21 15:33:16.639 T(01): Scope End <<< PCAAPI (78ms)
DEBUG   2012-03-21 15:33:16.640 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:33:16.640 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:33:16.640 T(01): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:33:16.640 T(01): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:33:16.640 T(21): Scope Start >>> initiate(PhoneProfile)
DEBUG   2012-03-21 15:33:16.640 T(21): <Profile name="Work" model="" type="mitel_desktop_phone"><Entry name="phone_ipordn">2627</Entry><Entry name="phone_password">AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAA1e1yN+DjR0+FkmObnGMYAwQAAAACAAAAAAADZgAAwAAAABAAAAB0pqsZx/2/6uSVSTBwbhJ4AAAAAASAAACgAAAAEAAAAP77c9luKGcTtaSnylftUSUIAAAAiJD+VZHOJesUAAAAEbXg2A2SA856pqHC3ve0vkCPuvw=</Entry><Entry name="icp_url">10.10.27.1</Entry><Entry name="vms_number">2627</Entry><Entry name="icp_user">DN2IP</Entry><Entry name="icp_password">AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAA1e1yN+DjR0+FkmObnGMYAwQAAAACAAAAAAADZgAAwAAAABAAAAA4UtUYMhGRgmIx0lqJ6MA+AAAAAASAAACgAAAAEAAAAPHjXfeAM8RoAhIC0/u1LUUIAAAARRHd0/wAqsAUAAAAA/MXQzbvevBMBJKlHEIFKWzsEOw=</Entry><Entry name="direct_line">False</Entry><Entry name="networkInfo"></Entry><Entry name="use_dhcp_values">True</Entry><Entry name="DHCP_sip_server"></Entry><Entry name="DHCP_sip_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_registrar">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_registrar_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_user_domain">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_stun_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_stun_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_outbound_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_outbound_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_url">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_user">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_user">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_vms_number">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_voicemail_number">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_tftp_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="last_IP"></Entry></Profile>
DEBUG   2012-03-21 15:33:16.649 T(21): Scope Start >>> DoDNToIP
INFO    2012-03-21 15:33:16.649 T(21): <Profile name="Work" model="" type="mitel_desktop_phone"><Entry name="phone_ipordn">2627</Entry><Entry name="phone_password">AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAA1e1yN+DjR0+FkmObnGMYAwQAAAACAAAAAAADZgAAwAAAABAAAAB0pqsZx/2/6uSVSTBwbhJ4AAAAAASAAACgAAAAEAAAAP77c9luKGcTtaSnylftUSUIAAAAiJD+VZHOJesUAAAAEbXg2A2SA856pqHC3ve0vkCPuvw=</Entry><Entry name="icp_url">10.10.27.1</Entry><Entry name="vms_number">2627</Entry><Entry name="icp_user">DN2IP</Entry><Entry name="icp_password">AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAA1e1yN+DjR0+FkmObnGMYAwQAAAACAAAAAAADZgAAwAAAABAAAAA4UtUYMhGRgmIx0lqJ6MA+AAAAAASAAACgAAAAEAAAAPHjXfeAM8RoAhIC0/u1LUUIAAAARRHd0/wAqsAUAAAAA/MXQzbvevBMBJKlHEIFKWzsEOw=</Entry><Entry name="direct_line">False</Entry><Entry name="networkInfo"></Entry><Entry name="use_dhcp_values">True</Entry><Entry name="DHCP_sip_server"></Entry><Entry name="DHCP_sip_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_registrar">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_registrar_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_user_domain">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_stun_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_stun_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_outbound_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_outbound_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_url">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_user">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_icp_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_user">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_asterisk_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_password">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_it5k_server_port">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_vms_number">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_sip_voicemail_number">UNDEFINED_DHCP_VALUE</Entry><Entry name="DHCP_tftp_server">UNDEFINED_DHCP_VALUE</Entry><Entry name="last_IP"></Entry></Profile>
DEBUG   2012-03-21 15:33:16.649 T(21): Scope Start >>> GetIPFromDN( 2627, Unprogrammed)
DEBUG   2012-03-21 15:33:16.649 T(21): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:33:16.649 T(21): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:33:16.650 T(21): Scope Start >>> DN2IP.Lookup()
DEBUG   2012-03-21 15:33:19.646 T(21): Scope End <<< DN2IP.Lookup() (2995ms)
INFO    2012-03-21 15:33:19.646 T(21): DN2IP.Lookup returned: OK - InService
INFO    2012-03-21 15:33:19.647 T(21): GetIPFromDN() is returning: OK - InService
DEBUG   2012-03-21 15:33:19.647 T(21): Scope End <<< GetIPFromDN( 2627, Unprogrammed) (3011ms)
INFO    2012-03-21 15:33:19.647 T(21): Phone IP = 10.10.27.59
DEBUG   2012-03-21 15:33:19.648 T(21): Scope End <<< DoDNToIP (3011ms)
DEBUG   2012-03-21 15:33:19.648 T(21): Scope Start >>> Decrypt
DEBUG   2012-03-21 15:33:19.648 T(21): Scope End <<< Decrypt (0ms)
DEBUG   2012-03-21 15:33:19.648 T(21): Scope Start >>> initiate
DEBUG   2012-03-21 15:33:19.652 T(21): Scope End <<< initiate (0ms)
DEBUG   2012-03-21 15:33:19.652 T(21): Scope End <<< initiate(PhoneProfile) (3011ms)
INFO    2012-03-21 15:33:19.656 T(10): OnCSTASent:
<RequestSystemStatus xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
                <extensions>
                                <privateData>
                                                <private>
                                                                <mitel:Param1 xmlns:mitel="http://schemas.mitel.com/cstaExtension">9bf017355da1d8ddd016fe5366396a3c</mitel:Param1>
                                                                <mitel:Param2 xmlns:mitel="http://schemas.mitel.com/cstaExtension">8228824e055c357b4983c75eb9cc2368</mitel:Param2>
                                                </private>
                                </privateData>
                </extensions>
</RequestSystemStatus>

DEBUG   2012-03-21 15:33:19.657 T(10): Scope Start >>> OnError( 0 )
DEBUG   2012-03-21 15:33:19.657 T(10): Scope End <<< OnError( 0 ) (0ms)
DEBUG   2012-03-21 15:33:51.666 T(10): Scope Start >>> OnError( 1 )
DEBUG   2012-03-21 15:33:51.666 T(10): Scope Start >>> pca_DisconnectedEvent( connection_closed,  )
DEBUG   2012-03-21 15:33:51.668 T(10): Scope Start >>> closeConnection()
DEBUG   2012-03-21 15:33:51.668 T(10): Scope End <<< closeConnection() (0ms)
DEBUG   2012-03-21 15:33:51.668 T(10): Scope Start >>> Mitel.PCAAPI.Dispose(True)
DEBUG   2012-03-21 15:33:51.668 T(10): Scope Start >>> clear_events
DEBUG   2012-03-21 15:33:51.671 T(10): Scope End <<< clear_events (0ms)
DEBUG   2012-03-21 15:33:51.671 T(10): Scope Start >>> closeConnection()
DEBUG   2012-03-21 15:33:51.672 T(10): Scope End <<< closeConnection() (0ms)
DEBUG   2012-03-21 15:33:51.672 T(10): Calling ReleaseComObject on ntb2_: 0
DEBUG   2012-03-21 15:33:51.674 T(10): Calling ReleaseComObject on tel_: 0
DEBUG   2012-03-21 15:33:51.674 T(10): Calling FinalReleaseComObject on ntb_: 0
DEBUG   2012-03-21 15:33:51.677 T(10): Trying to kill PC App on exit
DEBUG   2012-03-21 15:33:51.677 T(10): Scope End <<< Mitel.PCAAPI.Dispose(True) (0ms)
DEBUG   2012-03-21 15:33:51.677 T(10): Scope End <<< pca_DisconnectedEvent( connection_closed,  ) (0ms)
DEBUG   2012-03-21 15:33:51.677 T(10): Scope End <<< OnError( 1 ) (0ms)
DEBUG   2012-03-21 15:34:58.749 T(01): Scope End <<< mitel_test_btn__Click() (102180ms)
DEBUG   2012-03-21 15:37:44.111 T(01): Scope Start >>> get_taskBarLocation
DEBUG   2012-03-21 15:37:44.112 T(01): taskBarLocation == c
DEBUG   2012-03-21 15:37:44.112 T(01): Scope End <<< get_taskBarLocation (0ms)
DEBUG   2012-03-21 15:37:59.260 T(01): Scope Start >>> SetDialCurrentAreaCode( {0} )
DEBUG   2012-03-21 15:37:59.261 T(01): Scope End <<< SetDialCurrentAreaCode( {0} ) (0ms)
DEBUG   2012-03-21 15:38:01.518 T(01): Scope Start >>> OnTrayIconOpening
DEBUG   2012-03-21 15:38:01.518 T(01): Scope Start >>> FillPhones
DEBUG   2012-03-21 15:38:01.518 T(01): Scope End <<< FillPhones (0ms)
DEBUG   2012-03-21 15:38:01.518 T(01): Scope End <<< OnTrayIconOpening (0ms)
DEBUG   2012-03-21 15:38:07.451 T(01): Scope Start >>> get_taskBarLocation
DEBUG   2012-03-21 15:38:07.451 T(01): taskBarLocation == c
DEBUG   2012-03-21 15:38:07.451 T(01): Scope End <<< get_taskBarLocation (0ms)
DEBUG   2012-03-21 15:38:07.465 T(01): Scope Start >>> OnLoad
DEBUG   2012-03-21 15:38:07.470 T(01): Scope End <<< OnLoad (0ms)
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Offline akuhn

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Re: UCX - the phone rejected the connection.
« Reply #1 on: March 28, 2012, 09:16:44 AM »
While I can in no way interpret the logs, and it sounds like you have done some due diligence on the firewall and pinging, how about the switches?  Could they still be a factor?  Double check the vlan settings and make sure everything is transparent.?

Just a thought.
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Offline karkan

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Re: UCX - the phone rejected the connection.
« Reply #2 on: March 28, 2012, 10:17:12 AM »
well i am reasonably confident that i have the vlans all working correctly because i can ping the phone from my pc and the pc from the phone and from the ICP i can ping both, so they are able to communicate with each other and the routing between the vlans is good.
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Offline akuhn

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Re: UCX - the phone rejected the connection.
« Reply #3 on: March 28, 2012, 10:22:43 AM »
Ok.  Well the one thing that jumps out at me in the log is "The RPC server is unavailable" numerous times.

If this were a windows environment, I'd say to check that the RPC service is running on the Windows server.

Not sure how you'd do that with a Phone to Mitel PBX Connection, but it's worth looking into.  Or, at least make sure that the port for RPC is open in the firewall.

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Offline karkan

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Re: UCX - the phone rejected the connection.
« Reply #4 on: March 28, 2012, 10:26:26 AM »
the RPC errors are all to do with MSN Messenger and i am reasonably happy that its nothing to do with the problem, i think the UCX is just struggling to communicate with msn.
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Offline boycey9

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Re: UCX - the phone rejected the connection.
« Reply #5 on: April 20, 2012, 12:30:53 PM »
First thing I would do is put the pc on the voice vlan and try from there, if this works your problem is halved.
Also try tracert between the devices (Phone and PC) and make sure they are traversing the same route, I have had it before where there is an extra hop one way and not the other, UCX did not like this.
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